At Cancer Research UK we are committed to protecting your privacy. This statement is made in the light of the requirements of the Data Protection Act 1998 in order to alert valued contacts to Cancer Research UK's data processing practices which will govern the processing of your data. If you have any queries about this statement please contact the Data Protection Coordinator at the Legal Department, Cancer Research UK, Angel Building, 407 St John Street, London EC1V 4AD or email firstname.lastname@example.org.
How do we collect information?
We obtain personal information from you when you enquire about our activities, register with us, send or receive an e-postcard, make a donation to us, ask a question about cancer or otherwise provide us with personal information. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our websites or the fundraising activities we carry out.
What information do we collect?
The personal information we collect might include name, date of birth, email address, postal address, telephone number and credit/debit card details. We may also collect health information if you tell us about your cancer experience or the experiences of a friend or relative.
We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in Cancer Research UK emails. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
How do we use this information?
We will use your personal information to provide you with the services, products or information you have requested, for administration purposes and to further our charitable aims, including for fundraising activities. We may need to share your information with our service providers, associated organisations and agents for these purposes.
We may share your information with other organisations who are supportive of our aims and objectives. We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent. You can change your mind at any time by contacting Supporter Services at Cancer Research UK, Angel Building, 407 St John Street, London EC1V 4AD or email email@example.com.
Cancer information nurses
If you contact the cancer information nurses, either through CancerHelp UK or directly, you may choose to provide details of a personal nature. Only the cancer information nurses will use your personal information and only for the purposes of dealing with your enquiry. They will not pass on your details to anyone else without your express permission, except in exceptional circumstances to comply with the nurses’ code of professional conduct or the law. Examples of this might include children contacting the service reporting abuse, anyone reporting serious self harm, anyone expressing the intention of harming someone else, or if a terrorist threat is reported.
Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details removed from their records, please contact the cancer information nurses.
If you send feedback to the CancerHelp UK team, the feedback will be noted and your contact details kept for a maximum of 3 months. If you have sent a complaint to the site, the correspondence will be kept securely in a complaints file for a maximum of one year, in case we need to refer back to it.
You have a choice about whether you want to receive information about our progress and fundraising activities. We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting Supporter Services at Cancer Research UK, Angel Building, 407 St John Street, London EC1V 4AD, by phone on 020 7121 6699, or email firstname.lastname@example.org.
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How do we protect personal information?
All of our online forms are protected by encryption. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
Will we disclose the information we collect to outside parties?
As indicated above, we may pass your information to our service providers, agents and associated organisations for the purpose of completing tasks and providing services to you (other than information provided in a query to CancerHelp UK or the cancer information nurse teams). Where we use service providers we will make sure there are appropriate controls in place.
We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.
We will not sell any information about your web browsing activity.
By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement.
You also consent to our transferring your information to countries or jurisdictions outside the UK if necessary for the above purposes. These countries may not provide the same level of data protection as the UK. If we do make such a transfer, we will, if appropriate, put appropriate controls in place to ensure your information is protected.
Right of access
If you have created an account with us, you can sign into your account to access and update your information.
You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected. If you wish to exercise these rights, contact Supporter Services at Cancer Research UK, Angel Building, 407 St John Street, London EC1V 4AD or email email@example.com
Our websites may include links to websites run by other organisations. Cancer Research UK is not responsible for the privacy practices of these other websites so you should read their privacy policies carefully.
If your personal details change, please help us to keep your information up to date by notifying us at the above address.
We may change the terms of this privacy statement from time to time. If we do so, we will post the changes here so please check from time to time. By continuing to use our websites you will be deemed to have accepted such changes.